Privacy Policy
Villas Montana – Homestay in Coorg
At Villas Montana, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, booking system, or contact us directly.
1. Information We Collect
We may collect the following personal information from you when you:
- Fill out a booking form
- Contact us via WhatsApp, phone, or email
- Interact with our website or social media pages
Information collected may include:
- Full name
- Contact number
- Email address
- Address (optional)
- Government ID (at check-in)
- Booking details and guest preferences
2. How We Use Your Information
We use your personal information to:
- Process and confirm bookings
- Communicate with you regarding your stay
- Provide customer support before, during, and after your visit
- Improve our services and guest experience
- Comply with legal requirements (e.g., identity verification at check-in)
3. Data Protection & Security
We take reasonable precautions to protect your personal information:
- Access to your data is limited to authorized staff only
- We do not sell or rent your information to third parties
- We use secure systems to store booking and contact details
- Payment-related data is processed through secure and trusted payment gateways
4. Third-Party Services
We may use third-party tools for:
- Payment processing (e.g., Razorpay, Stripe, UPI apps)
- WhatsApp messaging
- Google Maps for location access
These third-party services have their own privacy policies. We encourage you to review them separately.
5. Cookies and Website Analytics
Our website may use basic cookies or analytics tools to:
- Understand user behavior on our website
- Improve navigation and user experience
Cookies do not store any personally identifiable information.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Correct or update your information
- Request deletion of your information after your stay (as long as it complies with legal requirements)
To make such requests, please contact us at the details provided below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
📞 Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Phone/WhatsApp: +91 81974 44804
Email: villasmontanabooking@gmail.com
Address: Villas Montana, Jambur, Madapur, Near Madikeri, Coorg – Karnataka
By using our website and booking a stay with us, you agree to the terms outlined in this Privacy Policy.